top of page
Frequently asked questions
We've tried to include everything you might want to know here.
If you have any questions, please check out our FAQ below!
We do things a little differently, to place an order you can contact our team directly via WhatsApp or complete the enquiry form.
Communicating via WhatsApp allows us to keep you in the loop about your product every step of the way, reducing any uncertainty and ensuring we can quickly answer any questions you have about the product or delivery.
We are extremely flexible and can work around your busy schedule. We are happy to offer named day and weekend delivery. We can also arrange a specific time if you would like to be in when we arrive.
Cost is dependent on delivery location, quantity ordered and your preferred delivery method. Please contact us and we will get back to you with an accurate quote.
Because we are so confident you'll love the product, we only take payment once the delivery has been completed.
No pre-payment is required. Payment options include card, bank transfer and cash.
Our bags are 1-tonne, bulk builder bags that are approximately 660 litres. These weigh approximately 650 kilos. If these are too big, you can opt for a half-size bag that is approximately 330 litres.
Loose delivery means your product is delivered without a bag or pallet and is tipped directly onto your driveway (or other preferred location). The number of loose loads you choose is equivalent to a 660L bag, e.g. 2 loose loads is equivalent to 2 660L bags.
By choosing this method, we can offer you cost savings as it eliminates the need for packaging or pallets.
If you are not sure how much to order, please get in touch and one of our friendly experts can assist you.
You can also enter your measurements into our product calculator to get an estimation.
Bagged orders will be delivered using all terrain pallet truck.
Loose orders will be delivered using a 3 way tipper lorry; we advise you to put down a sheet or boarding for the product to be tipped onto.
If you would like us to provide this for you, please mention it when you order.
bottom of page